Refund & Returns
At Santala, we want you to be fully satisfied with your purchase of our T-shirts and hoodies. If you are not completely happy with your order, we offer a straightforward return and refund process.
1. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Return request must be made within 30 days of delivery
- Items must be unworn, unwashed, and in original condition
- All original tags and packaging must be included
Items that are damaged due to use or not in original condition may not be eligible for a refund.
2. Non-Returnable Items
We do not accept returns for:
- Final sale or clearance items
- Gift cards (if applicable)
- Any items clearly marked as non-returnable at the time of purchase
3. How to Start a Return
To initiate a return, please contact our customer support team with your order details:
Email: service@santala.com
Phone: +1 705-583-7835
Once your return request is approved, we will provide detailed return instructions.
4. Refunds
After we receive and inspect your returned item:
- Approved refunds will be issued to your original payment method
- Processing time is typically 5–10 business days, depending on your bank or payment provider
- Shipping fees are non-refundable unless the return is due to our error
5. Exchange Policy
Santala does not offer exchanges at this time.
If you need a different size, color, or item, please place a new order and return the original item for a refund if eligible.
6. Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect or defective. We recommend using a trackable shipping method to ensure safe delivery.
7. Contact Us
If you have any questions regarding refunds or returns, please contact us:
Santala
Email: service@santala.com
Phone: +1 705-583-7835
Address: 8315 Surf Dr, Panama City Beach, FL 32408, USA